'Brains like hearts, go where they're appreciated.'

We are pleased to invite applications for the following opportunity:

Operations Manager (London)

Hours:  30 hours per week 

Salary:  £25,600.00 p.a.  (£32,000.00 pro rata)

An exciting opportunity to join our unique service user charity working with individuals who have, or have had substance use issues. Build on Belief is looking for a part-time Operations Manager to help develop our peer run services, support and supervise our service managers and help deliver training to our volunteers and staff.

We are particularly interested in recruiting someone who has experience of working in the fields of substance use, and/or mental health and homelessness.

 You will work closely with the Chief Executive to develop and promote this exciting, and growing organisation across seven London boroughs. Some weekend working will be required.

Closing date: Wednesday 20th February 2019. Interviews will take place on Tuesday 5th March 2019.

The job description and person specification can be found below. For details of how to apply please e-mail [email protected]


TITLE: Operations Manager

SALARY: £25,600 (£32,000 pro rata)

HOURS: 30 hours per week. (Note: The nature of the job requires regular weekend working, up to three days per month).

BASED AT: BoB Head Office (currently 69 Warwick Road, London SW5 9HB), with regular travel to BoB local services.

REPORTS TO: Chief Executive

JOB PURPOSE: To manage and develop the Service Managers and volunteers of Build on Belief, ensuring the efficient operation of the projects, and ongoing improvement and development of services in line with the agreed business plan and organisational policies and procedures.


1. Management & staffing

Provide line management, regular supervision and leadership to local BoB managers to achieve performance, in line with service level and contractual arrangements.

Performance manage each service manager by giving regular feedback and an annual written performance appraisal according to the process set by the charity.

Organise staffing rotas to ensure local services are open at agreed times and to step in as locum Service Manager to cover sick leave and holiday entitlement if necessary.

Convene and help to chair the monthly Service Managers meeting and other meetings as necessary.

Prepare for and attend monthly supervision sessions with the Chief Executive.

Ensure that all managers understand and abide by relevant legislation and organisational policies and procedures.

Support the Chief Executive on various projects as defined by the Chief Executive and/or the Board of Trustees.

2. Training & development

Identify the training and development needs of the managers and their volunteers and report to the Chief Executive. Deliver some information programmes and training workshops on a needs basis as determined by the Chief Executive.

Support the Service Managers to deliver/organise training to their volunteer teams on a regular basis.

3. Funding and finances

Monitor the budgets for each of the Build on Belief services, in conjunction with their Managers and ensure that services operate within agreed limits.

Ensure that all required documents (such as attendance registers, petty cash spreadsheets, timesheets etc) are submitted by the service managers in a timely and accurate fashion.

Actively participate in various activities to raise funds for the charity; promote the charity and its work, and work with the Chief Executive and managers to identify sources of funding from the voluntary and statutory sectors.

4. Services development

Support the Service Managers to innovate, develop and deliver a range of social activities for their respective localities.

Oversee the monitoring and evaluations of the services offered to volunteers and service users and actively engage, involve and consult with service users regarding on-going service development, and report monthly to the Chief Exeecutive.

Ensure the services provided by Build on Belief are run in a safe, supportive and non-discriminatory fashion and work within the aims, objectives and ethos of the charity.

5. Marketing & public relations

Act as a champion of the charity. Promote and represent Build on Belief services to service users and service professionals in the Borough(s) where Build on Belief operates.

Facilitate the building and maintenance of constructive and supportive relationships with our partner organisations.

Maintain good communications internally and externally with local partners, commissioners and other key stakeholders and contacts.

7. General.

In carrying out the above duties the post holder will:

Work closely with the Chief Executive in order to optimise their respective roles.

Work flexibly across operational local services as required.

Work flexibly (including weekends) within an agreed number of hours to maintain the most appropriate level of management and support to local managers.

Seek to improve personal performance, contribution, knowledge and skills.

Ensure the implementation of all Build on Belief policies and Procedures.

Contribute to maintaining safe systems of work and a safe environment.

Undertake other duties appropriate to the role.

Attend a meeting with the Board of Trustees six times a year.

  • This job description covers the key aspects of the post but may be amended and reviewed. Any change will be made following a proper period of consultation

This post is subject to a Disclosure & Barring Service check at an enhanced level.



Extensive experience of working with service users and/or volunteers in the substance misuse, mental health or homelessness fields.

Previous experience of managing/supervising staff and/or volunteers within the substance misuse or allied fields (eg mental health, criminal justice, employment, housing sectors).

Individuals with lived experience of addiction issues are particularly welcome to apply.

Knowledge and Skills

Educated to at least degree level OR with a relevant vocational qualification OR demonstrable equivalent experience in the substance misuse, mental health or homelessness fields.

Proven people management skills (ie: training, supervision and challenging a team of local managers to improve their practice and service delivery.)

Some knowledge of the range of services available to improve the quality of life for people who have substance use issues, including referral pathways and eligibility criteria.)

Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors.

Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case management, and report writing.

Good computer skills in the use of Word, Excel and Power-point.

Personal qualities:

The ability to maintain safe professional boundaries with professionals, colleagues and volunteers/service users at all times.

Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands.

Employ a flexible, empathetic and non-judgmental attitude towards those with substance use issues.

Build on Belief

January 2019